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Kuttalamsankar
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Message 1 of 4
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Wifi not showing

HP Recommended
HP pavilion 15 notebook
Microsoft Windows 8.1 (64-bit)

Hi,

I am facing issues with my wifi driver. When I switch ON the laptop, wifi works fine for 5 to 10 minutes. But after that, the wifi driver keeps on disappearing from my system. When i ran the hp diagnostics hardware test it saying wireless module missing. Kindly assist me on this.

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Lil_Boy_Blue
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Message 2 of 4
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

The adapter could be loose or failing, and removal and re-seating may help.

 

If in doubt please ask.

 

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Kuttalamsankar
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HP Recommended

OS : windows 8.1 single language 

Version: 6.3.9600 bulid 9600

Model: HP Pavilion 15 Notebook PC

SKU : K8U16PA#ACJ 

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Lil_Boy_Blue
Level 12
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HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=K8U16PA

 

shows a -

753076-005 -  Broadcom BCM43142 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 HMC combination WLAN adapter

fitted.

 

Repair Manuals are here..

https://support.hp.com/gb-en/product/hp-pavilion-15-p200-notebook-pc-series/7486459/model/7584247/ma...

 

http://h10032.www1.hp.com/ctg/Manual/c04511833

Page  62    and it looks complicated.

 

That covers the hardware. 

If it has failed and a replacement is needed please ask again.

 

Drivers etc...

https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-15-p200-notebook-pc-series/7486459/mode...

 

HP Wireless Button Driver

1.1.5.1 Rev.A 4.7 MB Jul 15, 2015 Download

 

WINDOWS 8.X

Broadcom 802.11b/g/n Wireless LAN Driver
6.223.215.21 Rev.B 34.7 MB Oct 21,2015 Download
Broadcom Bluetooth Software
12.0.0.9800 Rev.A 22.0 MB Jul 25,2014 Download

 

W10

Broadcom Bluetooth Driver
12.0.1.695 Rev.A 22.0 MB Jul 27,2015
Broadcom Wireless LAN Driver (W10)
7.35.275.2 Rev.B 37.7 MB Jul 27,2015

 

So now to what/which drivers you have...
 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

@Echo OFF
msinfo32
PAUSE
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE​

 

Please try the commands individually and post the results, EG:
 

C:\>netsh wlan show interfaces

Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID : 
Physical address : 
State : connected
SSID : WhiffyOne
BSSID : 
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 82%
Profile : WhiffyOne

 

etc etc.

 

If in doubt please ask.

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