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Rohitk_7195
Level 1
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Message 1 of 2
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Wifi not working

HP Recommended
hp pavilion notebook al111tx
Microsoft Windows 10 (64-bit)

Seems like wifi adopter has been stopped working, how to make sure and how much it costs to install the new one??

thankyou for you help

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Rohitk_7195 Welcome to HP Community!

 

I understand that Wifi is not working.

 

Have you performed the wireless module test and checked?

 

If not, please perform the test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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