Wifi not working

[TonyDias]

My wifi does not seem to work on my laptop. It does detect a network but when the passowrd is put in, "unable to connect to this network." Any suggests how to resolve this. I've tried resetting the network. disable and enabled the wireless adapter.

[Gaya1239]

Hi @TonyDias ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried some good troubleshooting steps. Here are a few additional things to try to resolve the WiFi connection issue:

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Open device manage to Uninstall network drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the network and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Please check and update Windows and HP support assistance drivers 
 

Forget and Reconnect:

• Go to Settings > Network & Internet > WiFi, select Manage Known Networks, find your network, and click Forget.
• Then try reconnecting by entering the password again.

Update WiFi Driver:

• Open Device Manager (right-click Start and select Device Manager), expand Network adapters, and right-click on your WiFi adapter.
• Select Update driver and choose Search automatically for updated driver software.
• If no updates are found, you can also visit the HP support website to download and install the latest WiFi driver for your specific model.

Disable Power Saving for the WiFi Adapter:

• In Device Manager, right-click on your WiFi adapter, select Properties, go to the Power Management tab, and uncheck Allow the computer to turn off this device to save power.

Change Wireless Network Settings:

• Open Control Panel > Network and Sharing Center > Change adapter settings.
• Right-click on your WiFi network, select Properties, then click Configure.
• Go to the Advanced tab, look for settings like Preferred Band (try switching to either 2.4 GHz or 5 GHz if available) and Channel Width (try setting it to 20 MHz).

Use Network Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot, select Internet Connections, and run the troubleshooter.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update, and ensure your system is fully updated.

Reset TCP/IP Stack:

• Open Command Prompt as Administrator (type "cmd" in the search bar, right-click Command Prompt, and select Run as administrator).
• Run these commands one at a time: netsh int ip reset
  netsh winsock reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
   
• Restart your computer after completing these commands.

Refer to this document: HP Notebook - 15s-fq0009na User manual
HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

 How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.