Wifi problem

[eddie649]

Since some days I have been encountering some problems with my wifi in my laptop. My laptop is unable to scan my home wifi. For sometime it work as usual but after some time it fails to scan any wifi. I tried every method I found in the internet but couldn't solve my problem. I even reset my pc but problem is not solved. Please help me

[Elohi_NR]

Hi @eddie649,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.

We need to isolate it to being hardware or software related first.

For better clarity, I would require more information regarding this.

• When did this first begin?
• Did it happen after a software or windows update?
• Have you tried to run any test on the wireless card from F2?

Please try these steps first.   

1. Open CMD with Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

I recommend you try to follow the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If it does not, please visit this link for further support.

The next thing, I would suggest here is to uninstall the wireless drivers from the device manager: 

Right-Click on the start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Hope this helps! Keep me posted for further assistance.
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