Wifi reception sensitivity has almost disappeared after this laptop had a 1.5ft fall on carpeted flr

[PsyMike]

I dropped my laptop about a 1.5ft on to a carpeted floor. Everything seemed ok except my wifi sensitivity has decreased to the point where I have to place the laptop within a ft of router or use phone as hotspot within a ft of where I think the antenna is located within laptop.

Intuition tells me that the antenna may have physically broken.

????

[Treeko]

Hi @PsyMike 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[PsyMike]

Thanks but all drivers have updated. Since I immediately lost sensitivity after a short drop onto a carpeted floor, I am thinking that my problem is a broken antenna, (antenna wire?). Don't know if I should tackle partial disassembly to look for said problem. I have replaced a screen in a laptop before. (It's still working several yrs later, lol.)

Thanks again,

PsyMike

[Treeko]

Hi @PsyMike 

Thank you for confirming.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know.

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support