Wifi spike

[Lin2508]

Does anyone know how to fix the wifi spike on the laptop? The connection is not stable. For example, while I'm playing game, the ping jumps up to very high for every 10 or 20 seconds, then it goes back to normal. It keeps repeating that process. 

Btw I have tested on my other laptop and the internet connection is very good, I only have this problem on my hp laptop. I have updated all the driver and installed all updates from windows too.

[The_Fossette]

@Lin2508,

Welcome to the HP Support Community!

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the below steps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!