Wifi unavailable after SP87554 installation

[MilosSimek]

Hi

After installation of SP87554 (installed automatically via HP support assistent) my network connection "especialy Wi-FI" does not work. It is not visible in "Network Connections" and I can see  via "Device Manager", that drivers are not installed correctly. My Wi- Fi is "Intel(R) Dual Band Wireless-AC 8265". I tried to update the drivers directly from Intel side, but the situation is the same. Wi-Fi is not working. Only one way is to recover OS back to working version.

The seccond problem is, that update regardinhg network contains the latest patch form MS and situation is the same. This pacth destroyd my internet connection and I have to recover back.

Product Name:HP EliteBook 1040 G4

Serial Number:[edited]

Product Name:1EQ14EA#BCM

Coudl you help me with this issue?

Regards

Milos

[justinkailash00]

if wifi driver not install correctly

use this link http://www.3dpchip.com/3dpchip/3dp/net_down_en.php

this software can install wifi or ethernet driver offline

try this one

[MilosSimek]

Hi

I do not understand your anwer. I wrote, that I downloaded drivers directly from Intel. And it did not help. This is some custom too, that shoul connect via internt to check the most suitable drivers for me. But how? When I will install the update form HP and I can not connect?

Again.

I am OK now.

When HP support assistant install the pach, I can not connect to internet. So, how can I then install any tool to check for me the drivers on the internet?

Regards

Milos

[MilosSimek · Accepted solution]

Hi

I found the issue

I have installed on my notebook "Check Point Endpoint Security VPN" application.  When MS or HP want to update network drivers, thi application case the issue. So uninstall it first, then update the network drivers MS update or HPO updae and the install "Check Point Endpoint Security VPN" again.

Regards

Milos