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Gotti_Smith
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Wifi

HP Recommended
Pavilion 7
Microsoft Windows 8.1 (64-bit)

My computer went on airplane mode and disconnected from WiFi. It won’t let me reconnect I tried troubleshooting and everything else on her I need help!

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Gotti_Smith, Welcome to HP Support Community!

 

Please elaborate in the troubleshooting steps performed so we do not end up repeating the ones you've done already. 

 

Meanwhile, if turning off airplane mode doesn't work, check the device manager if the WiFi driver is listed, if not, follow these steps:

 

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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