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AD30 Student
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Windows 10 and Wireless Driver

HP Pavilion Laptop 15-csxxx
Microsoft Windows 10 (64-bit)

My wireless driver just disappeared after updating Windows 10 and restarting my computer yesterday. Now it shows I don't have a wireless network device to connect to our wireless network. How do I solve this? 

HP Support Agent
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Windows 10 and Wireless Driver


Thank you for posting on the HP Support Community.


I have a few troubleshooting steps we could try to fix the issue:  

Firstly, Hard Reset: Follow steps from the link:

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Next step, verify whether a wireless network device recognized in device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the Network adapter, If Adapter is listed please Uninstall Network device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer. this should fix the issue

Hope this helps! Keep me posted for further assistance.
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