06-28-2019 07:42 AM
My wireless driver just disappeared after updating Windows 10 and restarting my computer yesterday. Now it shows I don't have a wireless network device to connect to our wireless network. How do I solve this?
06-30-2019 02:26 PM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Firstly, Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next step, BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Next step, verify whether a wireless network device recognized in device manager.
- Use shortcut keys Win + X on Windows 10.
- Select Device Manager.
- Expand the entry. Right-click the Network adapter, If Adapter is listed please Uninstall Network device.
- You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
- Reboot the computer. this should fix the issue
Hope this helps! Keep me posted for further assistance.
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