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‎10-26-2023 04:12 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Operating System: Microsoft Windows 11

Hello Support,

 

My basically new laptop has just started having problems connecting to the internet while the other laptops are fine.  It seems the issue is with the Realtek RTL8821CE 802.11ac PCIe Adapter.  Not sure how to fix yet. My Laptop model is eq2144au. Any help appreciated.

 

Thanks

Category:
3 REPLIES 3

‎10-26-2023 07:32 AM - edited ‎10-26-2023 07:34 AM

HP Recommended

Hi:

 

This is a peer-to-peer forum, not HP customer service.

 

We do not work for or represent HP.

 

The only suggestion I can offer would be to update the Realtek RTL8821CE Wi-Fi driver to the latest version, restart the PC and hopefully that may help some.

 

2024.10.228.4    06/26/2023

 

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148495.exe 

 

If your notebook is still under warranty, and the above driver didn't fix the problem, you can contact HP customer service starting at the link below and submit a support request under the warranty.

 

Contact HP | HP® India

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‎10-27-2023 04:53 AM

HP Recommended

Thanks

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‎10-27-2023 06:55 AM

HP Recommended

You're very welcome.

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