Windows 11 Wireless Mouse/Keyboard Issue

[JGE55]

Just purchased and set up HP 15" laptop.  Connected HP bluetooth mouse/keyboard and HP external monitor.  Keyboard works fine, mouse moves but will not select commands. Tried both USB ports and a different mouse.  Same symptoms still happening.  Changed batteries, reset drivers, still no change.

[zoey7886 · Accepted solution]

@JGE55, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wireless Mouse Issue with Windows 11 on HP Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're having trouble with your HP Bluetooth mouse not being able to select commands despite moving the cursor. To troubleshoot this issue, you can follow these steps:

Update Device Drivers: Ensure that you have the latest drivers for your Bluetooth mouse installed:

• Go to Device Manager.
• Expand the Bluetooth section.
• Right-click on your mouse and select Update Driver.
• Follow the prompts to update the driver.

Verify Device Manager:

• Open Device Manager.
• Ensure that your mouse is listed under Bluetooth or Mice and other pointing devices.
• Check for any warning symbols (like a yellow exclamation mark) indicating a problem with the device.

Replace Batteries:

• Even though you've changed the batteries, ensure they are properly installed and are functional.

Use Different USB Ports:

• You mentioned trying different USB ports; ensure they are functioning correctly by connecting another USB device to verify its function.

Bluetooth Configuration:

• Verify the Bluetooth connection:
  • Go to Settings > Bluetooth & devices > Devices.
  • Ensure your mouse is listed and connected correctly.

Adjust Mouse Settings:

• Open Settings > Bluetooth & devices > Mouse.
• Ensure the settings are configured correctly and sensitivity is adjusted as needed.

Run Hardware Diagnostics:

• Use HP Support Assistant to run a hardware diagnostic:
  • Open HP Support Assistant.
  • Go to My devices > Troubleshooting and fixes > Diagnostics.
  • Run the Mouse Test.

Reset BIOS to Default:

• Reset BIOS settings to default to ensure no customized settings are interfering with mouse functionality:
  • Restart your computer and enter BIOS setup during boot.
  • Find the option to reset settings to default, save, and exit.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[JGE55]

Zoey7886,

Thank you for your response with the solution!  I followed your instructions and the problem was successfully resolved!

Thank you so very much!  Have a blessed day!!!

[zoey7886]

@JGE55, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,