Windows 11 bluetooth issue on Victus 15 fb1013dx

[zunaid777]

I recently bought FB1013DX, Ryzen 5 version. Recently my bluetooth earbud get's disconnected and acts weired, if I connect and close the earbud lid, it gets disconnected, even if I keep the lid open the sound output is still not in the earbud, it's on the laptop.

I am using windows 11, used the same earbuds with this laptop but for almost 10 days it was working fine, but this issue happened 4-5 days before, I was able to fix by disabling hibernation, but now that is not working with any earbuds. I have two earbuds and used them in other device, they are working fine, even in this laptop in linux it's working.

I tried

• Remove and add bluetooth device.

• Reinstalling bluetooth driver

• Reinstlling bluetooth driver from Network Adapters

• Turning off ''allow power saving..' of bluetooth driver,

• Rollbacking last windows update, although security update is not unstalling

• Turning of hibernation

• Restarting bluetooth service from registry

• Installing other versions of bluetooth driver

• Infinite amount of restats

[Raj_05 · Accepted solution]

Hi @zunaid777,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've tried a number of troubleshooting steps already. Here are a few more suggestions that might help resolve the Bluetooth issue on your HP Victus 15 fb1013dx.

Update Windows: Ensure that your Windows 11 is fully up-to-date. Sometimes, a patch or update can fix underlying issues with Bluetooth connectivity.

Check for HP Driver Updates:

• Visit the HP Support website and check if there are any new drivers or BIOS updates available for your specific laptop model.
• Install any recommended updates, especially those related to Bluetooth and the chipset.

Bluetooth Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find and run the Bluetooth troubleshooter to see if it can identify and fix any issues.

Disable Fast Startup:

• Open Control Panel and go to Hardware and Sound > Power Options.
• Click on Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended) and save the changes.

Reset Bluetooth Settings:

• Open Device Manager.
• Locate Bluetooth and right-click on your Bluetooth adapter, then select Uninstall device.
• Restart your laptop. Windows will automatically reinstall the Bluetooth driver.

Check Bluetooth Services:

• Press Win + R, type services.msc, and press Enter.
• Ensure that the following services are set to Automatic and are running:
  • Bluetooth Support Service
  • Bluetooth Audio Gateway Service
  • Bluetooth User Support Service

Check Power Management Settings:

• Open Device Manager.
• Locate your Bluetooth adapter, right-click, and select Properties.
• Go to the Power Management tab and ensure Allow the computer to turn off this device to save power is unchecked.

[Raj_05]

Use a USB Bluetooth Adapter: If the built-in Bluetooth continues to cause issues, consider using a USB Bluetooth adapter as a temporary workaround.

System Restore:

• If the issue started recently, you might try restoring your system to a previous point where Bluetooth was functioning correctly.
• Go to Settings > System > Recovery and under Advanced startup, click Restart now. Then follow the prompts to restore your system to an earlier point.

Try these steps one by one, and see if any of them resolve the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[zunaid777]

I don't know which one worked, but I tried two things before it was fixed 

 * Switched to generic bluetooth driver from device manager and then switching to Mediatek one.

 * Downloading and installing MediaTek MT7921 driver from lenovo website.

As I was trying different things to fix the issue from here and there, as I didn't wanted to changing physical wireless adapter. I thought that as the bluetooth is still working in my linux in the same device, If I can find a driver competible/similer of the driver used in linux then it might work, I found it was using a driver of MediaTek MT7921 and searched compitable windows driver, among them lenovos official driver was trustwothy to download and install. 

 Anyway, thanks everyone, altough I don't know which one of them worked but it is fixed at this moment.

[Raj_05]

Hi @zunaid777,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support