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HP Recommended
Microsoft Windows 10 (32-bit)

NEW  HP Laptop PC 15-dw3000 (31R08AV). Public Wifi sites do not appear in list of available connections.

Support had me update drivers while at home. Now that i am back at the public wifi  location, I note that the "fixes" do not help.

Two other Windows 10 laptops work fine, but not the  new Windows 11 machine.

Now support wants me to uninstall 11  and install 10!

Isn't this like puttting a piece of Gaffers tape over the "Check Engine" light? Ib was forced to buy this machine with Windoz 11,Darn it, It should work!

3 REPLIES 3
HP Recommended

Hello @BOBOJ 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Update wireless driver ( install both, one will work ! )

Intel WLAN Driver

22.120.0.3 Rev.A32.3 MBMar 6, 2022Download

Realtek RTL8xxx Wireless LAN Drivers

2024.0.10.220 Rev.S13.0 MBDec 14, 2020Download

 

(3) Reboot and test again ... deactivate Flight mode if it's enabled ✈️

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Thanks for response.

 All drivers are up to date. I retried at the offending public wifi(Hospital).

HP windows 10 laptops(2 of them) 3-5 years old find and connect to it.

This new HP W 11 laptop still cannot find the same public wifi.

I tried manually adding, but it still cannot find.

Only differnece I see between the machines is this new one is wifi 6 capable.

HP Recommended

Hello @BOBOJ 

 

(1) Download wireless driver WiFi-22.140.0-Driver64-Win10-Win11.exe

 

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

ub6424_0-1656965224092.png

 

(2) Install driver

(3) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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