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HP Stream 14 Pro Notebook PC
Microsoft Windows 7 (64-bit)

Hate Windows 10, so I down graded to Windows 7.  Have everything installed except for the Network Adapter (can't reach the internet AT ALL).  I can't find the software or drivers to get the internet to work.  HELP!!!  PLEASE!!  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this W7 wifi driver for that ID...

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp82501-83000/sp82801.exe

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Go to the device manager.  If the wifi adapter needs a driver, there will be a device listed under an Other Devices category labeled as a Network Controller

 

That is the name Windows gives the wireless network adapter when there is no driver installed.

 

Please post the hardware ID for the network controller device, and I will post the link to the W7 wifi driver you need.

 

Use this guide for how to find the hardware ID.

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended

Actually, the error I get is "ADAPTER PROBLEM, Driver is not installed", will this help using your instructions? : )

 

I'm at work, but should be home in the next couple of hours.  Then I can send you the information.

HP Recommended

Hi:

 

Yes, you should be able to use the same instructions.

 

You got an error that Windows couldn't install wireless network adapter, so there should still be a Network Controller device listed since the driver didn't install.

HP Recommended

Got it! 

 

IMG_6231.jpg

HP Recommended

Hi:

 

You need this W7 wifi driver for that ID...

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp82501-83000/sp82801.exe

HP Recommended

THANK YOU SO MUCH!!!! IT WORKED!!!

HP Recommended

You're very welcome.

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