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HP Notebook X3C64PA#ACJ
Microsoft Windows 7 (32-bit)

I have downgraded the OS from windows 8 to windows 7 and while doing so everything installed except the network adapter. Wifi adapter is not found under network adapters. Please help me solve this issue

1 ACCEPTED SOLUTION

Accepted Solutions
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You're very welcome.

 

If the Broadcom wifi adapter is working properly as reported in the device manager>Broadcom wifi adapter>General tab, then the only suggestion I can offer would be to see if pressing the F12 key turns the wifi radio on.

 

The F12 key is the one with the airplane icon.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Go to the device manager and post the hardware ID for the device you see listed there labeled as a Network Controller.

 

That is the name of the wifi adapter when the driver is missing.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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IMAG1204_1.jpg

 

These are the hardware ids under network controller. Kindly help me to solve this

HP Recommended

Hi:

 

You need these W7 wifi and bluetooth drivers for that model wifi adapter...

 

Broadcom wireless LAN

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

Broadcom Bluetooth

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72617.exe

 

 

 

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Hi paul, 

Thanks for the response. Now the network drivers are installed. But still I am not able to connect to Wi-Fi. 'No connection are available. Troubleshoot' is displayed in the Open network and sharing center. Kindly help me with this.

HP Recommended

You're very welcome.

 

If the Broadcom wifi adapter is working properly as reported in the device manager>Broadcom wifi adapter>General tab, then the only suggestion I can offer would be to see if pressing the F12 key turns the wifi radio on.

 

The F12 key is the one with the airplane icon.

HP Recommended

Thanks a lot. It worked. Thanks for your patience..

HP Recommended

Anytime.

 

Glad to have been of assistance.

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