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‎06-14-2020 03:33 PM

HP Recommended
Product: Hp Stream 14
Operating System: Microsoft Windows 8.1 (64-bit)

I have recently downgraded my HP Stream 14 from Windows 10 to 8.1. When it started I tried to connect to the internet but it says “No connections are available”. When I go to device manager I see that there is no WiFi adapter, only Bluetooth. There is also Adaptors with a yellow triangle. I can’t install them because I can’t connect to WiFi. Is there anyway to fix this issue?

1 REPLY 1

‎06-14-2020 06:59 PM

HP Recommended

Hi:

 

Please post the hardware ID for the device with the yellow triangle.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

After I post the link to the driver using the hardware ID you will post for me, download it from another PC, copy it to a USB flash drive, plug the flash drive into your Stream notebook and run the driver file from the flash drive.

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