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HP Recommended
HP Envy
Microsoft Windows 10 (32-bit)

I want to use the Windows Fax and Scan App. I tried using the pjone jack in the living room, but the laptop doesnt recognize a modem. How do I resolve this?

HP Recommended



Welcome to the HP Community Forum.


Here is your how-to:

How to use Windows Fax and Scan


First steps...

What you’ll need to fax with Windows Fax and Scan

  • A computer running Windows Fax and Scan
  • A landline phone line (VoIP will not work)
  • A fax modem (either internal or external). If you don’t have one there are options for USB fax modems.
  • A phone cord (to connect the modem to the phone line)
  • A document to test the fax with



Based on the little time I have invested in the subject, I have decided that implementing a "nontraditional setup" Fax  is a bit more convoluted than simply purchasing a printer that includes fax, using Mobile Fax, or signing up for eFax service.  Personal opinion.


If your printer does not include a fax function, if you don't have a fax modem, if you don't want eFax, consider Mobile Fax.


HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App


HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues


HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.


 HP Printers - HP Smart: Use Smart Tasks


HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Mobile Fax information, including a link (below the FAQ section) to the all-important Terms of Service Contract.  NOTE:   It is NOT necessary that you be enrolled to read the contract > Open the main website > scroll down past the FAQ



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .






† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.