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‎09-19-2019 08:38 AM

HP Recommended
Product: Pavilion Core i5
Operating System: Microsoft Windows 10 (64-bit)

Ever since Friday I have had issues connecting to my wifi.. its not my router as I have many other things connected and they are not dropping.. This situation is definitely isolated to the laptop... when I first received it I had this issue then it stopped now its an issue again..

3 REPLIES 3

‎09-19-2019 08:52 AM

HP Recommended

Hi:

 

What model wifi adapter does your notebook have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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‎09-19-2019 01:04 PM

HP Recommended

Yes its a Realtek PC1e GBE Family Control / Realtek RTL 8821CE 802.11ac PCIe Adaptor

 

I also notice when this adapter is missing so is my bluetooth capability 

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‎09-19-2019 02:41 PM

HP Recommended

Hi:

That model wifi adapter is plagued with issues like you reported, and Realtek is constantly releasing driver updates to try and correct the problems with their 8822 and 8821 AC wifi adapters.

The only suggestion I can offer, would be to update the wifi driver to the latest version they have released to HP (which is newer than the one on your notebook's support page), and restart the PC.

2024.0.9.103/2024.0.4.108 Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

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