Windows Updates Kills Drivers

[ClaraJane]

after 2 different updates from windows, my HP ENVY x360 Convertible Laptop PC 13m-bd0000, has lost the drivers for the WIFI module, WebCam and Touchscreen. of course, the pc is 6 mo out of warranty. i have managed to get the driver for the wifi back but the web cam displays a camera icon that can't be moved or dismissed. what a joke of a support team, i have to pay just to call and the virtual help asks if i want help with touch screen issues and promptly tells me my pc is not a printer. never wasting my money again. i have to figure out a way to do my schoolwork now since this is what i bought this pc for.

[Rainbow23]

Hi @ClaraJane,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing missing drivers issues with your HP ENVY x360 Convertible Laptop PC 13m-bd0000.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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