Windows cannot find Bluetooth device

[VitoCorleone]

The issue is windows is unable to find Bluetooth devices to connect to.

I was able to install the Broadcom 2070 Bluetooth driver but when I try to install the Realtek Motorola BC8 Bluetooth 3.0+HS Driver, I am greeted with the message `bluetooth hardware must be switched on to run this package`.

I also tried the method given in this thread [link] . But all in vain.

The thing is this laptop belongs to one of my relatives and I am trying to fix this remotely. I am really close to pulling my hairs out. Please any help would be appreciated.

[Paul_Tikkanen]

Hi:

The parts list for your notebook indicates that it comes with a Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR combination adapter.

HP PartSurfer

So, the only Bluetooth driver that is going to work would be the Broadcom Bluetooth driver.

The only suggestion I can offer would be to see if a newer version of the Broadcom Bluetooth driver works for you.

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61617.exe

[VitoCorleone]

Thank you for the quick response. I tried installing the provided drivers but I still get nothing while searching for bluetooth devices.

I also removed all the earlier drivers that I installed before installing this, but I still get nothing :

 
Is there anything I might be missing ?

[Paul_Tikkanen]

You're very welcome.

The only other suggestion I can offer would be to make sure that you have elected to make your PC discoverable for Bluetooth in W7.

How to Set Up Bluetooth for a Windows 7 PC (makeuseof.com)

If you have done that already, then watch this video and see if the steps in the video resolve the problem.

(SOLVED) WINDOWS 7 Bluetooth DOESN'T FIND DEVICES! - YouTube