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BethB55
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Solved!

Windows did not detect any networking hardware

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HP Envy Laptop 13-aq0xxx
Microsoft Windows 10 (64-bit)

Laptop working ok earlier. Then not able to connect to network. 

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BethB55
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Hi, thank you for your advice.  Unfortunately my HP Envy laptop does not have ethernet access, so I resolved it by downloading the latest driver onto my Kindle Fire, attaching that to my laptop, downloading it and installing it on my laptop.  Hey presto, networking hardware now detected and internet working again.  I would suggest this solution or something very similar for anyone without ethernet access to their laptop. 

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praveen196
HP Support Agent
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@BethB55 Welcome to HP Community!

 

I understand that Windows did not detect any networking hardware.

 

Do not worry. I will try to fix the issue.

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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BethB55
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
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Hi, thank you for your advice.  Unfortunately my HP Envy laptop does not have ethernet access, so I resolved it by downloading the latest driver onto my Kindle Fire, attaching that to my laptop, downloading it and installing it on my laptop.  Hey presto, networking hardware now detected and internet working again.  I would suggest this solution or something very similar for anyone without ethernet access to their laptop. 

View solution in original post

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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@BethB55 

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us. 

 

We will assist you.

 

Have a nice day!!

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