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‎10-19-2020 08:52 AM

HP Recommended
Product: HP Notebook 14
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

So my HP Notebook has no Ethernet port. So I bought a USB adapter for when I'm writing my exams as my internet keeps getting dropped in the midst of my exam and I would like to avoid this. However I have searched high and low and I cannot find any trace of a wired connection being an available option for this computer. I have called my internet provider and they don't have any insight either. They said that a wired connection should just automatically work when connected to the laptop.

 

I have tried searching up my drivers. I have installed some drivers. I am at a loss for what else to do and I write another exam tomorrow night. If anyone can help me it would be greatly, greatly appreciated. 

3 REPLIES 3

‎10-19-2020 09:16 AM

HP Recommended

@ShadyLady83 

Hello,

What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.

What type of adapter did you choose?

I could have recommended you an HP USB-C Mini Dock (1PM64AA): http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-0826ENW.

In case of need, do not hesitate to contact us.

 

Best regards,:Wink:



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‎10-19-2020 09:22 AM - last edited on ‎10-19-2020 09:28 AM by Retired

HP Recommended

HP Notebook - 14-dq0007ca

Product number   7PK89UA#ABL
Serial number  [Personal Information Removed]
 
The cable I have is a Cable Matters USB 2.0 to RJ45 Fast Ethernet Adapter. I live in a rural area so my access to available resources is limited. 
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‎10-19-2020 09:37 AM

HP Recommended

@ShadyLady83 

Thanks for your return,

Okay!
In this case, try to install the following driver for your adapter.

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100m-fast-etherne...

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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