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HP Recommended
Envy TS15 Notebook PC
Microsoft Windows 10 (64-bit)

PROBLEM:
my Wireless Adapter keeps on failing every few hours.

SYMPTOMS:
 - Eventually, the wifi icon on the status bar becomes the unconnected PC icon and the wifi button (toggle on/off) disappears.

 - I check the device manager. It says that my wifi adapter is not working.

What I had done and the results:
 - Uninstalled some of my VPNs, and deleting them manually from the cmd prompt. NO EFFECT.

 

- restarted and did complete malwarebytes and windows defender scans. NOTHING FOUND.

 

- reinstalled my wifi adapter driver and did some updates. NOTHING CHANGED

 

-cleared the new Windows updates that were installed before these happened. NO EFFECT.

- did a system restore 1 week before. It was all back to normal BUT IT WAS HAPPENING EVERY TIME.


In each system restore I did, it fixed my problem but it would happen again.



I've searched around for a few days already to no avail of any solutions found in my searches. Here are some details of my laptop:

WIndows 10 hoome single language
Processor: intel core i7 @ 2.6GHz
RAM 8GB

Wifi Adapter: ralink rt3290 driver 802.11 bgn 

I'm not sure what other details I can provide with, I'm not a too technical of a user. Hope this gets solved.


1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @uelcut

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the wireless connection dropped every few hours.

 

Don’t worry, I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

I recommend you to download and install the wireless driver from the below link and check if it helps.

 

http://hp.care/2uG5b00

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hi @uelcut

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the wireless connection dropped every few hours.

 

Don’t worry, I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

I recommend you to download and install the wireless driver from the below link and check if it helps.

 

http://hp.care/2uG5b00

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

I tried repeatedly disabling and re-enabling the driver when it tried to fail on me again. After over 10 tries, the connection got re-established. The connection lasted for roughly ~10 hours (which is the longest time so far)

Tonight, I got the connection up to 2 hours, until it failed on me again. I tried the last method as well. After failing several times, I decided to restart the computer. Upon restarting, laptop asked me to do a BIOS update.

After the BIOS update, my connection got re-established when I got the laptop on again. Right now, I tried installing this driver you sent me. I remember trying to download a similar driver before as well ( this was years ago when the wifi connection showed limited connection).

It seems the BIOS update, kind of did a "system restore" solution to my problem. So, it was fixed this way (?)

I'll keep this thread updated for the other stuff and changes that could happen.

HP Recommended

Hi @uelcut

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

So far, this solution made it work for the longest time. This is probably it. Thanks!

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