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PabloAguas
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Wireless Card Realtek RTL8723DE Disappears

HP Recommended
14z-cm000
Microsoft Windows 10 (64-bit)

My Realtek RTL8723DE disappeared from my system tray and also my device manager list. It appears in device manager under "Other Devices". Ran F2 hardware check it seems to say network is ok. Checked F10 bios but no options for hardware. Tried updating the device driver within Device manager but windows can't find the driver. Tried updating driver from HP sp95797 and the command prompt says "Sharing Violation" and pauses for a minute before saying some other quick stuff and quitting. Tried running sp96885 and cmd says attempting to execute and closes after a few seconds. Have restarted about 40 times now this thing takes 5 minutes to restart. Also installed support solutions framework and it seems to install but then does nothing and is not in the starup menu or searchable.

Just bought this thing as a second laptop because my mac wont talk to my BMW- you have to have a PC for this. Everything else I do on my mac. So I have only used this 14z a few times in the last year and it shouldn't break so soon. Just a month out of warranty and like I said I have hardly even used it. Also I need to mention that It's very, very slow. My 5 year old Macbook benched 20 times faster than a brand new HP... 

Please help me fix this stupid wireless card before I just throw this 14z in the bonfire. Thanks

1 REPLY 1
Echo_Lake
HP Support Agent
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Message 2 of 2
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HP Recommended

@PabloAguas

Thank you for posting on the HP Support Community.

Not to worry, I've got a few more steps to isolate the issue. 

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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