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‎04-09-2020 05:50 AM

HP Recommended
Product: Hp Notebook

Im having problems rible connecting my laptop to my home wifi. Ill start iff by saying that ive had this laptop for about 4 years now. It used to work with my home wifi but one day it just stopped. I tried to troubleshoot the issue but now it just says that i need to connect an Ethernet plug to my wifi box in order for my laptop to be internet accessible.

Tags (1)
3 REPLIES 3

‎04-09-2020 06:46 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

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‎04-09-2020 07:04 AM

HP Recommended

Make: HP Notebook 

Model: 14-an010nr

ProdID: W2M51UA#ABA

SCT: RCPRERT12-0647

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‎04-09-2020 07:16 AM

HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=W2M51UA

 

It came with a -- 857334-855 -- Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi

 

Manuals etc are here..

https://support.hp.com/gb-en/product/hp-14-an000-notebook-pc-series/10862293/model/11830100/manuals?...

 

Drivers etc here...

https://support.hp.com/gb-en/drivers/selfservice/hp-14-an000-notebook-pc-series/10862293/model/11830...

 

Perhaps one of these?

Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers
2023.48.1130.2016Rev.A 43.8MB Feb9,2017 Download
Realtek RTL8xxx Bluetooth Driver
1.6.1015.3008Rev.S 2.6MB Jun 28,2019 Download

 

So either the adapter has failed or the drivers etc are wrong.

 

If in doubt please ask.

 

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