Wireless Icon gone from Taskbar, can't connect to WiFi

[bougs1]

My laptop is using Realtek RTL8822BE 802.11ac PCIe Adapter and running the latest driver version of 2024.0.8.107 on windows 10 home v1903

i have performed all steps short of a complete reformat.  network reset, driver uninstall, driver update, etc.

the wifi icon is gone from the task bar and i can't connect to any wifi networks or even view the networks that are available.

ethernet works fine.

[Lil_Boy_Blue]

Hi  

Results for "hp 14 df2300cl" (174)

Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

But this is worth a shot....

HP Wireless Button Driver

1.1.5.1 Rev.A

4.7 MB

Jul 15, 2015

Download

[Paul_Tikkanen]

Hi, @bougs1 

There is a newer driver than the one you have installed currently...

2024.0.9.103/2024.0.4.108      Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

Since the wifi card has completely disappeared from sight, go to the device manager, click on the View tab at the top of the device manager window.

Check the 'Show hidden devices option.'

Go down to the Network adapters device manager category, click to expand that, and you should see the Realtek RTL8822BE 802.11ac in light shade.

Right click on it, select Uninstall and check the uninstall driver box if it is present.

Restart the PC and update the driver to the above version.

If that doesn't work and your PC is still under warranty, contact HP technical support and submit a support case under the warranty, as the wifi card probably has to be replaced.

[bougs1]

@lil_boy_blue: hp 14 df2300cl, windows 10 home 1903, System SKU 5JV97UA#ABA

i installed the wireless button driver but it didnt fix anything.  I dont have a wireless button/switch on my laptop

@paul_tikkanen: installed the latest and the issue persists.

[Paul_Tikkanen]

Sorry that didn't work.

If your notebook is under warranty, you will need to contact HP because something is very wrong that we won't be able to help you with.

[Lil_Boy_Blue]

Hi

W7 WiFi is done in the BIOS settings I think, W10 has the F12 or similar, so it was a long shot and I missed by a mile.   Check the BIOS options as a possibility.

So the  HP Notebook - 14-df0023cl  has a

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855

as both you and Paul know.

Next find out what you do have that works....

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

Copy and paste individual lines, or the whole thing into NotePad and save as LBB.bat (not text) and post back anything relevant please.

[Lil_Boy_Blue]

the manual says  Page 14

http://h10032.www1.hp.com/ctg/Manual/c06146792

Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible

Perhaps that should be Aeroplane?

So it seems I cannot help you.

[bougs1]

the issue was resolved after performing a complete windows reset and wiping everything.  can't believe i paid $45 just to tell me to reformat.

[Lil_Boy_Blue]

Hi

Nothing I, or Paul, posted would need to have incurred any charge at all, 'cept a little time and electricity.

So why did you reformat?  Who gave that advice.