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Wireless LAN driver gets automatically disappearing Windows 10 preview build 64bit

HP Recommended
Pavilion 15-ac026TX
Microsoft Windows 10 (64-bit)

Greetings, 

 

I am facing the issue of my WLAN getting totally disappearing frequently and appearing with multiple attempts of

  • Restart
  • Shutdown and Start over
  • Drivers update/uninstallation and reinstallation
  • Unchecked the permission to Turn OFF the Hardware

Manufacturer: Broadcom (BCM43142 802.11bgn) Wifi M.2 Adapter

Driver Date: 22-11-2016(up to date)

Drivers Version: 7.35.352.0

Driver Status

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

 

I kindly request you to help me with this issue

Thank you

Sutharsan

3 REPLIES 3
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HP Support Agent
HP Support Agent
19,035 18,994 826 878
Message 2 of 4
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HP Recommended

@Sutharsan

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  
Since you have already tried most of the troubleshooting steps to resolve this issue, this sounds like hardware related issue with wireless adapter.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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@Echo_Lake

Thank you for Your Response

 

I have also believed that it as a hardware problem but, WLAN Re-appears on a few Startups of my laptop and works perfectly Without any issue until I turn OFF the laptop again.

 

Is this still a hardware-based problem?

 

Thank you

Sutharsan

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HP Support Agent
HP Support Agent
19,035 18,994 826 878
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@Sutharsan

Thank you for posting back. 

 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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