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HP Recommended
Microsoft Windows 8 (64-bit)

Hi!

 

me laptop HP Probook 4330s has correct corretly almost 8 years now, BUT from yesterday it say: 

 

Wireless Module Not Supported WLAN module ID 702, 

and i dont get any network so i can come in to internet. Can somebody help me, please!

The router i use is Dovado--- like this one:dovado-tiny(158948)_1_Normal_Large.jpg

 

 

I post exmepl how it look like when i start the campouterimgpsh_fullsize.jpg

 

 

 

 

and the network writen in swedish say: not network is avealible:

 

imgpsh_fullsize (1).jpg

11 REPLIES 11
HP Recommended

Hi

 

Perhaps a Hardware failure.

 

PWR on ESC and F2 for a diagnostic?

 

 

HP Recommended

hi what can i do so it begin to start internt for me

HP Recommended
Hi

I don't know. After 8 years I suspect the hardware first until proven wrong.
HP Recommended

Hi sir my english sucks 😄

 

what that mean in very very soft english:

 

PWR on ESC and F2 for a diagnostic?

HP Recommended
Hi

Nothing wrong with your language skills.

Power on.
Press the Escape Key.

Then the F2 Key.

Test the hardware.
HP Recommended

still the same man

i even took a look on the BIOS and take if off!

but still same history

HP Recommended

Hi

The screenshots suggest a failed adapter.

Try typing  getmac in a command prompt.

 

Hej

Skärmdumparna föreslår en misslyckad adapter.

Försök att skriva getmac i en kommandotolk.

C:\Users>getmac

Physical Address    Transport Name
=================== ==========================================================
48-48-48-48-48-27   \Device\Tcpip_{FE8C17AA-1613-4F0A-9BBF-4344B97CB399}
B0-5A-DA-DE-84-28   Media disconnected
48-48-48-48-486-28   Media disconnected

 

 

HP Recommended

Hi again taht is what i get

Skärmklipp.JPG

HP Recommended

Hi

 

There are upto 3 MAC addresses

 

Ethernet

WiFi

Bluetooth

 

You have 1 which is probably Ethernet.

 

Failed Hardware.

 

Reseat, Replace.

 

USB WiFi dongle instead?

 

Hej


Det finns upp till 3 MAC-adresser
Ethernet
WiFi
Blåtand


Du har 1 som antagligen är Ethernet.
Misslyckad maskinvara.
Återställ, Byt ut.

USB WiFi dongle istället?

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