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linkiset
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Message 1 of 6
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Wireless Module not found (code error 701)

HP Recommended
Pavillion dv6 1340sf
Microsoft Windows 7 (64-bit)

Hello

I have an error message during the boot : Wireless Module (701) : "The system has detected that the Wireless module is not installed correctly or not functionning" .

I reinstalled the driver and reseated the WIFI modul. But the message appears again.

My laptop is the Pavillion dv6 1340sf.

The Wifi module has the HP Spare part number 572520-001. It is an Intel WiFI link 1000.

 

And so, I do not have WiFI connection any more.

 

Is the next sted to reinstall the OS ?

 

Regards

linkiset

 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@linkiset,

 

I reviewed your post and I understand the wireless card is not getting detected on the computer and you are getting an error about the same on boot.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support as it looks like the wireless card is gone bad and needs replacement.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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linkiset
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Message 3 of 6
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Hello @The_Fossette

 

Thank you so much for your post ! It gave me hope for my laptop !

I have uploaded a picture of the error message. It may help you .

 

Moreover, I have installed Windows 10 instead of Windows 7, but the error message appeared again.

 

Regards

linkiset

 

Wireless module error.jpg

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The_Fossette
HP Support Agent
HP Support Agent
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@linkiset,

 

I recommend you contact support and they will assist you in this regard.

 

Cheers!

The_Fossette
I am an HP Employee

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linkiset
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Hello The_Fossette

I followed your instruction but  I did not succeed to contact the HP support.

I only foud out the virtual assistant.

 

 

Can you help me ?

 

Regard

linkiset

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
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@linkiset,

 

Please let me know your region (Location) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

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