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HP Recommended
OMEN by HP 15-dc1093tx
Microsoft Windows 10 (64-bit)

When I run  a game or other high spec software which requires GPU usage on my laptop, during the usage the wireless network adapter fails and driver stops working. Is this an overheating issue? Because the Wifi driver works fine after I close the program which was causing it to stop. How to fix this? Do I need to get my hardware checked or is it a software issue?  The laptop temperature reaches 95 °C sometimes when I run games. Sometimes the network won't fail regardless of what the temperature is. But it only crashes whenever a high spec game is being run on the computer. This has been happening for almost 2 months now. .

2 REPLIES 2
HP Recommended

Hello @krraft 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name- - Microsoft Windows 10 Home Single Language
Version - 10.0.19044 Build 19044
System  - Model OMEN by HP Laptop 15-dc1xxx
System  - SKU 7NM78PA#ACJ
Processor - Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date - AMI F.22, 03-05-2021

 

 

Screenshot 2022-10-08 124400.jpg

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