cancel
Showing results for 
Search instead for 
Did you mean: 
CaptainSaar
Level 1
3 0 0 0
Message 1 of 2
146
Flag Post

Wireless Network is not working properly

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

My internet is not working on WiFi and there is no issue with the Wifi as it is working properly on other devices. I have done all the methods to resolve this problem like resetting the adapter and Updating the driver.Can anyone help me with this

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
24,952 24,907 1,161 1,194
Message 2 of 2
Flag Post
HP Recommended

@CaptainSaar

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Go to Device Manager.
  • Expand the Network Adapters category.
  • Right-click your Intel Wireless Adapter and choose to uninstall it. Make sure to select the option to Delete the driver software for this device.
  • Follow the prompts to restart your computer and then try connecting your laptop to your wireless network. This should fix the issue.​​​​​​​

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation