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‎03-18-2020 10:00 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

My internet is not working on WiFi and there is no issue with the Wifi as it is working properly on other devices. I have done all the methods to resolve this problem like resetting the adapter and Updating the driver.Can anyone help me with this

1 REPLY 1

‎03-20-2020 10:35 AM

HP Recommended

@CaptainSaar

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Go to Device Manager.
  • Expand the Network Adapters category.
  • Right-click your Intel Wireless Adapter and choose to uninstall it. Make sure to select the option to Delete the driver software for this device.
  • Follow the prompts to restart your computer and then try connecting your laptop to your wireless network. This should fix the issue.​​​​​​​

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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