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Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 1 of 8 (276 Views)
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Wireless Network not found

Product Name: HP Pavilion 15-n003tx
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have Upgraded my HP Pavilion 15-n003tx from windows 8 to Windows 10 . Now everything is ok except wireless network and bluetooth. Its unable to detect any wireless network. I updated the driver from HP driver support page but its not working. 

One thing I want to know that which OS driver will support the hardware of my laptop because Windows 8 and 10 both OS drivers are available and I tried both for my windows 10 OS but nothing happend.

 

Since there are different driver for different OS with different hardware for same Network hardware. So please help me to solve this issue.

 

Thanks

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Accepted Solution

Re: Wireless Network not found

Hi @Harvinder864

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

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HP Support Agent
Posts: 3,938
Member Since: ‎07-19-2016
Message 2 of 8 (234 Views)

Re: Wireless Network not found

Hi @Harvinder864

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 3 of 8 (219 Views)

Re: Wireless Network not found

Thanks for your valuable reply.

I tried step by step as per your given instruction but I could not resolve this problem.

 

In Device Manager I found in other Device BT has been marked with yellow "!" mark and I updated that driver online but It failed, I also Downloded driver from HP page (sp65804, sp70570, sp71421) but didn't work.

 

Please see the screen shot...

 

 

Capture.PNG

 

 

And when I tried to update it online it found unable to install your BT.

 

 

Capture1.PNG

 

The Hardware ID for BT is:

 

USB\VID_0E8D&PID_763E&REV_0100&MI_02
USB\VID_0E8D&PID_763E&MI_02

 

I also tried for component test in diagnosis mode and all passed well

 

I dont know why itsgeting failed to update the BT driver?

 

Please Help...

 

Thanks

 

 

Highlighted
HP Support Agent
Posts: 3,938
Member Since: ‎07-19-2016
Message 4 of 8 (211 Views)

Re: Wireless Network not found

Hi @Harvinder864

 

Thank you for posting back.

 

I appreciate your time and efforts.

 

I recommend you to download and install HP support assistant and it will automatically download and install all the latest drivers for your computer.

 

You can download HP support assistant from the below link.

 

http://hp.care/2nE31u1

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 5 of 8 (182 Views)

Re: Wireless Network not found

Hi,

 

I Downloaded HP support assistant from your given link but it couldn't fix BT driver problem.

 

Thanks

HP Support Agent
Posts: 3,938
Member Since: ‎07-19-2016
Message 6 of 8 (166 Views)

Re: Wireless Network not found

Hi @Harvinder864

 

Thank you for posting back.

 

I appreciate your time and efforts.

 

I recommend you to uninstall the BT driver from device manager and restart the computer. The driver should get installed automatically.

 

Let me know how it goes.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 7 of 8 (110 Views)

Re: Wireless Network not found

Hi I uninstalled BT driver and restarted it but it not geting update.

 

I Clean Installed Windows 8 back. but now again same problem is here.

It Device Manager, Other Devices have issue of driver in

Bluetooth Controller

BT

Capture.JPG

 

General Properties of bluetooth controller is

 

Capture1.JPG

 

 

when I tried to update it driver online it says

 

 

Capture2.JPG

 

 

 

Hardware IDs of Bluetooth Cotroller is

 

Capture3.JPG

 

 

General Properties of BT is

 

 

Capture4.JPG

 

 

 

Hardware IDs of BT is

 

Capture5.JPG

 

Please provide Driver for Bluetooth Controller and BT to resolve this issue.

 

Thanks

 

 

 

 

HP Support Agent
Posts: 3,938
Member Since: ‎07-19-2016
Message 8 of 8 (91 Views)

Re: Wireless Network not found

Hi @Harvinder864

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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