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‎04-06-2021 05:44 AM

HP Recommended
Product: HP 240 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi

Facing issue with WIFI disconnecting every 15 minutes and its very annoying specially when attending meetings in Teams/Zooms.

 

Went through through HP Support and tried the below options as well.

1. WIFI Driver reinstall - Tired & Not Resolved

2. WIFI driver Power Management (un-checking) - Tired & Not Resolved

 

Name [00000001] Realtek RTL8822CE 802.11ac PCIe Adapter

PNP Device ID PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00\4&2DF6948&0&00E8

Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.0.10.215, 11.20 MB (11,748,952 bytes), 18-12-2020 19:28)

Any other options?

2 people had the same question
3 REPLIES 3

‎04-06-2021 07:23 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if updating the wifi driver to the latest version helps any...

 

2024.0.10.221

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

 

You may as well update the bluetooth driver too...

 

1.8.1037.3000 

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

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‎04-07-2021 12:32 AM

HP Recommended

Hi,

@Paul_Tikkanen. Thanks for the links

Tired the updated driver version. But, still facing the same issues.

Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.0.10.221, 11.22 MB (11,766,880 bytes), 06-12-2020 10:37)

 

Seems wifi driver have some setting connected to power/battery settings.

Revised power settings for battery to sleep timing from 15 mins to 30 mins.

IF the system is idle while attending meetings, the wifi disconnects.

Where if there are keyboard/mouse activity the wifi connection remains good.

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‎04-07-2021 06:50 AM

HP Recommended

You're very welcome.

 

Sorry that the updated driver didn't help any.

 

Other than replacing the wifi card with a different model, unfortunately I don't have any other suggestions for you.

 

This may be a suitable replacement card for you.  You can probably find it on eBay by searching by the HP part number, not the model of the wifi card.  It has to be the non-vPro version...

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro    HP part # L35282-005

 

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

 

HP 240 G7 Notebook PCHP 246 G7 Notebook PC Maintenance and Service Guide

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