Wireless adapter on HP Envy x360 convertible suddenly stopped working. No more internet connection.

[Karunnn]

The wireless adapter suddenly stopped working on my HP Envy x360 Convertible 15-ds1xxx. Unable to connect to internet now. Updated wireless adapter but says up to date. Please help.

[Dilip_18]

Hi@Karunnn,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP Envy Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Check in device manager if the network card is getting detected.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing System restore if it had worked few days ago.
• You can also do a Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[_invalid]

I have bought 2 hp laptops from costco with the same issue. 1 is a pavilion and the other is a envyx360. Both would randomly disconnect from the wifi and then all available networks would show nothing. shutting off the wifi and turning it back on does nothing. I have to restart the computer to get wifi back. I returned the pavilion today thinking it was the computers issue. I picked up the envy and its doing the same thing. Im thinking if i should just return the envy at this point 

The driver is on the lastest update. Windows is updated to the most recent update.

[Dilip_18]

Hi@_invalid,

Thank you for responding, I appreciate your time and effort.

I apologize for the experience that you had with the HP product. Going forward, we are going to take steps to ensure that this situation does not happen again. 

I have a few recommendations 

• Try updating the Wi-Fi network adapters from HP.COM.
• You can also do a complete Recovery from windows and check if it works.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!