Wireless adapter

[bluefire]

I recently purchased this laptop refurbished.  The wireless has been working fine until today.  I have run through the diagnostics and they cannot find a solution but suggest trying running the recovery options.  I do not have any recovery disks so I cannot do that.  Do you have any other suggestions or could I possibly buy recovery disks from HP?

[GBL84 · Accepted solution]

Hello 

You may order recovery media from here : http://support.hp.com/us-en/mediaorder/HP-Stream-13-Notebook-PC/7372147/model/7539081/softwareitem/7...

However before you do please try the below steps :

FIrst, we have a step by step guide to walk you through the troubleshooting process here:

Troubleshooting Your Wireless Network and Internet Connection

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[bluefire]

Spoiler

Thanks a lot.  While following your instructions I found that for some unknown reason the Driver was disabled.  I enabled it and all is well again.  Thanks.

[GBL84]

You're very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee