• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-19-2020 11:02 PM

HP Recommended
Product: HP Desktop (Touch Screen)
Operating System: Microsoft Windows 7 (64-bit)

Hey guys, 

 

Its been about 5 weeks +  and i'am having trouble with my wireless  connection, everything was working just fine. All of a sudden, it stopped working....I can only  use the internet if i connect it via Ethernet cable (which is really annoying) I had to move my desktop computer close to the modem to connect. 

 

My bluetooth and wireless are missing from the device manager's list. 

 

i have tried just about everything.

I have installed Driver Easy to find the problem but nothing came up...just other things like audio to update etc..which i doubt has anything to do with network. 

 

Any help would be much appreciated! 

 

Kind Regards,

 

Aussie Girl 

 

 

 

2 people had the same question
1 REPLY 1

‎05-23-2020 10:59 PM

HP Recommended

Could anyone please help

 

I just reformatted my computer , fresh. and still nothing is working... network adapter and bluetooth are all missing.

 

I've had no luck as far as being able to install any of the drivers for the network adapter as it gives me an error saying my system does meet minimum requirements followed by a set of numbers (9996).

 

What are the minimum requirements? Is there something I must install before I am able to continue?

 

my computer product is  HP Touchsmart 310 -1025a Pc

 

Thank you

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.