Wireless capability is turned off and cannot turn it on, on F12 button the light is orange,

[KetanHPm4]

I have installed windows 7 professional to my hp laptop and wireless adapater capability is turned off, I am not able to turn it, I have downloaded all required drivers and updated it from the HP Drive page, still unable to turn on the wireless adapater

[Dvortex]

Hello, @KetanHPm4 – Hope you are well 🙂
 

Thanks for reaching out to the HP Support Forums! I would be glad to be of your assistance 🙂

I see that you are having issues while connecting your HP notebook to the wireless network. Try the steps below to try and fix the issue:

1. Click Start (), then click Control Panel.

2. Click Troubleshooting, then click Network and Internet.

3. Click Internet Connections.

4. Click Advanced.

5. Make sure the box is checked for Apply repairs automatically, then click Next.

6. Click Troubleshoot my connection to the Internet.

7. After automated troubleshooting has completed, check whether the wireless light changed from orange. 

If the issue persists, go to http://hp.care/2fLIFqV and perform the “Step 2”

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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[KetanHPm4]

Thank you for your reply, but somehow the problem still exists: Here is the diagnostics:

Details about network adapter diagnosis: 

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Manufacturer  . . . . . . . . . : Ralink Technology, Corp.
   Provider  . . . . . . . . . . . : Ralink Technology, Corp.
   Version   . . . . . . . . . . . : 5.0.9.0
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
   Inf File Date . . . . . . . . . : Tuesday, November 27, 2012  11:10:40 AM
   Section Name  . . . . . . . . . : NDIS61_RT3900E3.ndi
   Hardware ID . . . . . . . . . . : pci\ven_1814&dev_3290
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

Let me know how can i deal with this. 

[Dvortex]

Hello @KetanHPm4

Thanks for the reply & appreciate all your efforts

Try downloading and updating your network card drivers from here: http://hp.care/2kAIT9F

Simply download and run the file and then follow the on-screen instructions. Restart the PC once done and check.

Also, here are a couple of forum threads discussing similar issues and was resolved. See if any of the suggestion here helps your case.

Thread 1: http://hp.care/2kAA6nW 

Thread 2: http://hp.care/2kAzYVI 

Let me know if that helps!

Have a great day

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[KetanHPm4]

Hi, I have tried both the link and option but still the problem exists. help me out how i can sort it out, I am sending information  to look at the problem which is existing 

[A4Apollo]

Hi @KetanHPm4, I am the MrRobot. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

Thanks for your response and time.

Thanks for trying out the steps.

Please uninstall the wireless drivers from device manager and update the wireless driver on your PC and check if it helps.

Download and install the latest version of wireless drivers using this link.

If the issue still persists try installing the drivers using HP recovery manager.

Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery to select the wireless driver and install it then restart the unit.
 
 If you are comfortable reseating the wireless card which will be on the back panel on your unit you could try this steps as well.

Let me know how it goes!

Have a great day ahead! 🙂

[KetanHPm4]

Hi,

I have tried this option but it is not working 😞 

[Dvortex]

Hello @KetanHPm4

Appreciate your efforts!

Let's try to run a hardware test to check whether there is any hardware failure with the wireless module. Follow the steps below:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

4. Select the "Component test" and then select "wireless module" from the list.

5. Let me know if the test passes or not.

Thanks, I look forward to hearing back from you!

Good luck 🙂

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[KetanHPm4]

Hi, I have tried this option of checking through UEFI menu. Unfortunately there is no option for "Component set" and not able to select for wireless module. 

When i go to UEFI menu I am getting only three option:

Memory Test

Hard Drive Check

Language

Exit

Let me know if there is any other troubleshoot.

Thanks,

Ketan

[Dvortex]

Hello, @KetanHPm4

Thanks for the update!

The reason you are getting only the 4 options is because the UEFI is not updated. You are seeing an older UEFI  version.

Click on http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78614.exe to install the latest UEFI version. You can go to http://hp.care/2l8tHzi and follow steps under "Installing the latest version of HP PC Hardware Diagnostics (UEFI)" for detailed steps.

Once the UEFI is updated, then run the wireless module test as explained in my previous post.

Let me know how that turns out!

Have a great day 🙂

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