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Locked

‎01-28-2021 08:42 AM

HP Recommended
Product: Notebook 620
Operating System: Microsoft Windows 10 (64-bit)

Wireless capability turned off

1 REPLY 1

‎01-28-2021 09:23 AM - last edited on ‎01-28-2021 02:36 PM by Retired

HP Recommended

Hello there, please try the following troubleshooting steps- 

1. Please perform a hard reset on your HP notebook. Disconnect the power cord and remove the battery (if removable). Now press and hold the power button for 30 seconds. Afterwards reconnect the battery and the power supply. And Now try to power it back on.

If that doesn't work - 

Please go to Device Manager and check under Network Adapters whether the wifi driver has
any warning or exclamation or whether any wifi driver is present at all. Alternately, go to HP.COM Software and Driver downloads page and download the right WIFI driver corresponding to the S/N and P/N of your HP Notebook.

Run the driver file and restart the notebook . Problem should resolve there. Thanks.

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