Wireless connection

[Tzcz121]

My wireless network is not showing up in the list of available networks in the area, although it is connecting perfectly to other devices in the house and was connecting to laptop before. I've tried to forget the network, retstart computer, install updates, etc. but nothing it making it show up as one of the available networks again. It works if I plug it directly into the computer as a wired network, but I need it to work wirelessly as well.

[sandytechy20]

@Tzcz121

Welcome to HP support community.

Provide the complete model number or the product number?

Meanwhile:

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

If the issue persists, let's try these steps here: 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Also, try updating the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

If the issue still persists, try these steps -

1) Press Windows and the R button together to open the "Run" window. 

2) Type - services.msc and hit enter button or click on ok. 

3) Look for "Wlan AutoConfig" in the list. 

4) Right click on it and open "Properties". 

5) Select "Startup Type" as "Automatic" from the list. Click on "Apply" and then click on "Ok" and restart the computer. 

Refer this article to further troubleshoot wireless issues with your PC.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.