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‎03-11-2021 11:32 AM

HP Recommended
Product: Pavilion Laptop
Operating System: Microsoft Windows 10 (64-bit)

This morning my laptop updated the BIOS.  After this update, I have not been able to connect to the internet.  The setting show under wireless devices “we couldn’t find wireless devices on this PC”.  Under device manager, there shows an error with my Intel(R) Wireless-AC 9560 160MHz driver.  Event history shows it was deleted, configured and then started this morning.  Clearly, something is wrong with this and I don’t know how to make it work again.  Please help me!

1 REPLY 1

‎03-14-2021 05:39 AM - edited ‎03-14-2021 05:40 AM

HP Recommended

@LStarkey

 

Welcome to HP Support Community


I would like to help

 

Please reinstall the Wireless Driver from Device Manager

 

- Select the Start button, type Device Manager, and select it from the list of results.

- Look for Network Adapters and expand the List

- Look for Wireless driver then right-click it, and select Update Driver.

- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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