-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Wireless internet connection not working
Create an account on the HP Community to personalize your profile and ask a question
05-07-2020 02:13 PM - edited 05-07-2020 02:18 PM
Hi,
My laptop is not picking up my wifi signal anymore. this has happened all of a sudden, I can connect to wifi via ethernet cable but its not really convienient, I have tried troubleshooting its solution is to plug in an ethernet cable no option to connect wirelessly.
help please.......
Solved! Go to Solution.
Accepted Solutions
05-15-2020 11:15 AM
@MulhallP Welcome to HP Community!
I understand that you are facing issues with a wireless connection.
Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:
-
Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
-
Update the bios by visiting this link or through support assistant using an Ethernet cable.
-
Now try to connect to the internet wireless.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-15-2020 11:15 AM
@MulhallP Welcome to HP Community!
I understand that you are facing issues with a wireless connection.
Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:
-
Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
-
Update the bios by visiting this link or through support assistant using an Ethernet cable.
-
Now try to connect to the internet wireless.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Didn't find what you were looking for? Ask the community