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Fulvio80
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Wireless keyboard not working

HP Recommended
wireless keyboard pavilion 600
Microsoft Windows 10 (64-bit)

Hello,

 

I have a Pavilion 600 wireless keyboard which was working fine until 2 days ago. Now I have carried the keyboard in a back back. Today the keyboard does not work - I have changed the batteries so the white led of the lock key blinks for a couple of second and the PC shows the connected keyboard but it doesn't respond to any input. 

Could someone help me to resolve this issue?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@Fulvio80 Welcome to HP Community!

 

I understand that the wireless keyboard is not working.

 

try these steps here: 

 

Perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

It is recommended that the USB transceiver be placed away from USB 3.0 flash drive and USB 3.0 external hard drive. USB 3.0 radio frequency interferes with 2.4GHz devices.

Most HP wireless keyboard and mouse devices operate on 2.4GHz. Some 2.4GHz electrical devices may cause interference. If applicable, move these devices.

 

Re-sync keyboard and mouse connection for receivers that do not have a connect button.

 

Re-sync the keyboard and mouse connections for receivers with a connect button.

 

If, after performing the previous steps in this section, the computer still cannot consistently detect the keyboard and mouse, update the BIOS on the computer. For detailed instructions, see HP support document HP Desktop PCs - Updating the BIOS or HP Notebook PCs - Updating the BIOS.

 

For more assistance, please follow the steps suggested in the support document for - HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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