Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-27-2019 06:26 AM

HP Recommended
Product: HP Stream PC 13
Operating System: Microsoft Windows 8.1 (32-bit)

I have an HP Stream PC 13 (C002DX),  Wireless keeps disconnecting.  I attempted to update driver and still has same issue.  all other devices are fine.  is there another driver recommended or can I replace/upgrade the wireless card?

1 REPLY 1

‎03-27-2019 07:19 AM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=K3N16UA

 

I don't know what driver you have updated to.  

 

The latest one on your notebook's support page is older than the one I posted for you below.  You may want to give that one a try.

 

2023.79.619.2018      Aug 10, 2018

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.