• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Stream PC 13
Microsoft Windows 8.1 (32-bit)

I have an HP Stream PC 13 (C002DX),  Wireless keeps disconnecting.  I attempted to update driver and still has same issue.  all other devices are fine.  is there another driver recommended or can I replace/upgrade the wireless card?

1 REPLY 1
HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=K3N16UA

 

I don't know what driver you have updated to.  

 

The latest one on your notebook's support page is older than the one I posted for you below.  You may want to give that one a try.

 

2023.79.619.2018      Aug 10, 2018

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.