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SaDN
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Wireless module Issue

HP Recommended
Pavilion 11 x360
Microsoft Windows 10 (64-bit)

I have a pavilion 11-n001sa laptop every time I  used to connect my bluetooth with wireless hands free it says disconnected

 

3 REPLIES 3
The_Fossette
HP Support Agent
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@SaDN

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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SaDN
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Product number: CND4150MW9

Exact Issue: When I connect my Bluetooth handfree with my windows 10 laptop it says disconnected right after some audio                                 plays in it.

Software issue: I have not made even a single change in any of hardware or software component regarding Bluetooth.

 

Troubleshooting: I have done the troubleshooting provided with windows 10but it doesn't make any change.

 

NOTE: The Bluetooth sometimes work for 10-15mins after windows restart and works for about 4 days after a new installation of windows 10.

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The_Fossette
HP Support Agent
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@SaDN

 

Thank you for the information.

 

I recommend you uninstall the Bluetooth driver from the device manager and then download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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