Wireless module not installed

[zigi1]

Most times I reboot computer the network adapter disappears from file manager.  Takes several reboots to get it working.  I have uninstalled and update driver several times.  The HP PC Hardware Diagnostics UEFI - sp78036 says no wireless module installed when I run it.  This last time I finally had to unplug power and take batteries out and than it worked.  It is still under warranty for 4 more months.  Been doing this for long time now.

[Riddle_Decipher]

@zigi1

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service. 

I understand your wireless module isn't working anymore,

I'll be glad to help you out, however, for an accurate solution I will need more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart? 

In the meantime, You must know that this Error Indicates a hardware issue with Wireless Card...

I would suggest you try the following steps:

• Perform a power Drain, by disconnecting AC Adapter, Removing Battery and Holding the power button down for a few secs, and check...
• Update the BIOS and check...
• Reseat the wireless card and check

If none of the above work then you will have to get the wireless card replaced,

Alternatively, you could purchase an external USB wireless adapter and use that instead of the internal wireless card as it's a lot cheaper and easier to use than spending on replacing the internal card.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[zigi1]

product # W0N84AV

The removing power and battery got it working again.  I am fairly sure it is going to happen again.  Been doing this for several months now.  Just hated to have to send it in for repair and lose all my data.  I don't usually do restarts because so many times it loses the wireless adapter but will start doing some to see if it happpens again.  If it does will need to see about getting it repaired before the warrany runs out.

[zigi1]

Well it did it again.  This time was not restarted.  It just lost the wireless adapter.  What do I need to do to send in for repair?

[Riddle_Decipher]

@zigi1

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

As advised earlier, if none of the steps suggested have worked it confirms a hardware failure and I recommend you either Contact HP and have the part replaced under warranty or simply get an external USB wireless dongle to save time and money.

That said, HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Let me know if this information worked for you,

If it did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck