cancel
Showing results for 
Search instead for 
Did you mean: 
BruceB42
New member
5 2 0 0
Message 1 of 4
824
Flag Post
HP Recommended

Solved!

Wireless module not supported ... bluetooth module id (704) on Envy Laptop

Envy
Microsoft Windows 10 (64-bit)

I get "bluetooth module id (704)" error on a Envy laptop (model 15t-ae100) when trying to use an Intel  9260NGW wifi card.   BIOS is F.49.   HP Support Assistant shows no pending updates.    If the message is correct, where's a list of permitted cards?

3 REPLIES 3
Level 20
Level 20
111,908 102,085 16,013 24,599
Message 2 of 4
807
Flag Post
HP Recommended

Solved!

Wireless module not supported ... bluetooth module id (704) on Envy Laptop

Hi:

 

See chapter 3, page 19 of the service manual for the list of supported wifi adapters with their HP part numbers.

 

http://h10032.www1.hp.com/ctg/Manual/c04691689

 

Note:  Any dual band wifi adapter requires that there be two antenna leads connected to it.

 

Since the Intel card is being rejected by the BIOS, there must be a whitelist in that model series, so only purchase one of the wifi adapters listed in the manual with the HP part number on the card.

 

You can by from any source (amazon, eBay)  but do your search by the part number, not the model of the wifi adapter.

BruceB42
New member
5 2 0 0
Message 3 of 4
783
Flag Post
HP Recommended

Solved!

Wireless module not supported ... bluetooth module id (704) on Envy Laptop

Too bad that information isn't included with the BIOS update.  Thanks for letting me know where it's located.

0 Kudos
Level 20
Level 20
111,908 102,085 16,013 24,599
Message 4 of 4
774
Flag Post
HP Recommended

Solved!

Wireless module not supported ... bluetooth module id (704) on Envy Laptop

You're very welcome.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation