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‎08-03-2024 08:42 PM

HP Recommended
Product: HP Pavilion dm4-3090se Beats Edition Entertainment Notebook PC

The wireless adapter on my laptop was not working, so I decided to upgrade it to one that would work. The one I had was an Intel Centrino Wireless-N 1030. I had read online that it was not supported on Windows 10, so I looked online for an upgrade to the one I had. I bought an Intel Dual Band Wireless-AC 7260 (Model 7260HMW) thinking it would work. I installed it, but when I turned on the computer I got the message "Wireless Module not supported" and the laptop would not start. Is there a way to make this work or is there a different wireless adapter that I need to buy?

Category:
1 REPLY 1

‎08-03-2024 08:54 PM

HP Recommended

Your notebook has a BIOS whitelist which blocks the installation of any model Wi-Fi adapter but the one that came with your notebook.

 

If the Intel 1030 is not working on W10 anymore, you will have to use a dual band USB Wi-Fi adapter.

 

You might want to try the W10 driver for the Intel 1030 from the Microsoft Update catalog if you have not done so already.

 

2nd one on the list.

 

Microsoft Update Catalog

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