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‎05-16-2020 03:04 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (32-bit)

Purchased HP laptop in February 2020 and have had issues with wireless mouse and touch pad ever since. Have been round and round with Best Buy's Geek Squad and they tell me it's a hardware issue. Wireless mouse will not respond and when using touch pad,cursor jumps all over the screen and takes forever to get to the right place.  Have tried virtual asst with no success.

1 REPLY 1

‎05-26-2020 05:24 PM - edited ‎05-26-2020 05:28 PM

HP Recommended

@txdowds

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this sounds like hardware related issue. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

And, also I can suggest trying is a restore back to the factory. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.   

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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