Wireless network adapter issue, internet connection problem.

[tomasguarnieri]

Good afternoon,

In the past week, I have been experiencing issues with the Wi-Fi connection. For short periods, I would lose connection to any nearby network. Two days ago,  the Wi-Fi connection stopped working for a long time, so I decided to investigate how to fix the problem. I uninstalled the wireless network driver, thinking it would automatically reinstall (but it didn't), and I tried installing a driver recommended by HP support for my specific PC model from another PC and transferring it via a USB drive. However, when I run it, it doesn't finish installing on the system; it stops at a certain point. I also tried another driver for a similar model, but it also doesn't finish installing. Any advice is welcome!

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to install the latest Wi-Fi and Bluetooth drivers from the Intel website:

These are the final drivers Intel released for your notebook's Wi-Fi adapter.

Intel® Wireless Wi-Fi Drivers for Wireless-AC 7265 (Rev. D), 3168 and 3165

Intel® Wireless Bluetooth® Drivers for Wireless-AC 7265 (Rev. D), 3168 and 3165

[tomasguarnieri]

Hi Paul,

Thanks for helping me. However, the drivers you recommended didn’t work for me because it seems my laptop uses Realtek. The installation does complete, unlike the previous ones I tried, but in the Device Manager, it doesn't show up under the network adapters section, and wifi doesnt work either. If you have any suggestions on how I can get the Realtek driver for my PC, I would really appreciate it.

[Paul_Tikkanen]

You're very welcome.

That's interesting because the product specs indicate your notebook comes with the Intel Wi-Fi adapter.

HP Pavilion 17-ab005ns (ENERGY STAR) Product Specifications | HP® Support

If HP substituted the Intel card with the RTL8822BE Wi-Fi adapter, here are the latest Wi-Fi and Bluetooth drivers for that model card.

Realtek RTL8xxx Wireless LAN Drivers

sp155768.exe

Realtek RTL8xxx Series Bluetooth Driver 

sp155460.exe

[tomasguarnieri]

They doesn't work either. The installation completes normally too, but it doesn't show up under the network adapters section. Same as the others drivers you recommended.

[Paul_Tikkanen]

Unfortunately, I don't have any other suggestions for you to try.

[tomasguarnieri]

Thank you Paul for your time, I really appreciate it. 

[tomasguarnieri]

Don't you think it could be a hardware issue?

[Ffghhurry658888]

Almost identical problem. I also uninstalled my Wi-Fi driver tried resetting so it would reinstall and now it says it's connected to Wi-Fi but as soon as I search for something on edge or any other browser or anything online it says you must be online to do this you're not connected to the internet this is b*******. I haven't had this HP 14 even one year yet I think it's about 8 months old I hardly ever use it and now what I'm trying to get in touch with someone through HP to see if my warranty is still good ..they just bounce me around.