Wireless network connection issue

[User_sib]

Hi , I am not able to connection to wifi from my HP laptop , i have other devices where I am successfully about to access my wifi.i have tried debugging but none of them worked .Can you help me .

[Sneha_01]

Hi @User_sib,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check the wireless signal

• Check the wireless button or key to confirm the wireless signal is on.
• Locate the wireless key or button. This could be an image of an airplane or a wireless signal .
• Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
• If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
• If the wireless signal turns on: Connect to the internet again.

If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

• Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
• In Windows, search for and open Device Manager.
• In the list of devices, select Mice and other pointing devices.
• Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.
• Restart the computer to complete installation of the updates.

Use wireless troubleshooting tools

Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.

Run HPSA network diagnostics

• Use Network Check in HP Support Assistant to perform network diagnostics for your computer.
• In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
• If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
• Select your computer, and then select HP Network Check under Troubleshooting and Fixes.
• If a window displays prompting you for an administrator password or confirmation, type the requested credentials.
• Click Next, and then wait for the tool to complete.
• If the diagnostic test finds one or more issues, continue with these steps.
• Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.
• After completing the recommended actions, click Re-check.
• Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have completed.

Run Windows Network and Internet Troubleshooter

• Use the Windows Network and Internet Troubleshooter to test and repair the network connection.
• In Windows, right-click the network connection icon , and then select Troubleshoot problems.
• Wait while the Windows Network Diagnostic analyzes the network connection.
• If prompted, select the type of network problem, and then follow the instructions to resolve the issue.
• Review any information that displays about problems found, what was fixed, or actions you can take to resolve the problems.
• Complete any suggested actions.
• Reset the wireless router, gateway, or modem
• Reset the wireless network hardware.
• Turn off your computer.
• Disconnect the power cord from the wireless router, gateway, combined modem/router, or broadband modem.
• Wait at least 5 seconds, and then reconnect the power cord.
• Wait until all the lights turn on, and then review the lights to identify the status of the network connection.
• All the lights are off: Check the power source by plugging the power cord into another power outlet. Service or replace your wireless router or broadband modem if it cannot be turned on.
• Only the Power light is on and the other lights are off: A network connection might not be detected. Inspect the cable carrying the internet signal for damage, and then make sure the cable is securely connected to the network device.
• Only the internet or online lights blink or do not turn on: There might be an issue with your internet service provider. You can wait until service is restored or contact your internet service provider for further assistance.
• Turn on your computer, and then wait for computer to connect to the wireless network.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support

[Sneha_01]

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